LCW sent the wrong product. I contacted customer service and showed the incorrect items via video call. They asked me to wait for a review process. Four days passed, and no one contacted me. I marked the items as incorrect through the app and sent them back to LCW via courier. After delivery, they said the refund would be processed within 48 hours. However, it has now been three sets of 48 hours, and I still have not received my refund. The status still shows as under review. During this 9-10 day period, I have contacted customer service multiple times, but they keep repeating the same responses and wasting my time. I am waiting for someone in charge to contact me, and I urgently expect my refund. This is not about the money; it is about trust and sensitivity.
I felt completely victimized by LCW Online. On November 27, 2024, I placed an order for six items totaling ₺818.95 during a special promotion. My package was prepared on November 28 and handed over to the courier company Scotty on November 29. However, delivery failed without explanation. On Novembe...
LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby bo...
We ordered a product from the LCW website on 25.03.2025. Although I ordered size 31 shoes, they had actually sent size 30 with a size 31 label stuck on top—as if mocking people’s intelligence. I immediately went through the hassle of returning the product by courier. The item reached the seller, but...
My order of 16 items from the LCW app on 14/10/2024 arrived on 18/10/2024 with 6 items missing. Right after opening the package, I contacted customer service, and they assured me that they would handle it and call me back. However, I received no update until 23/10/2024. I posted a complaint on this ...
Hello there, the stuff I bought from Lee Cooper is messed up because of fabric/manufacturing issues and I can't use them. After just one or two uses, the fabric of the product tore significantly. The defective item was sent to the store for evaluation, but the company did not react quickly. After tr...
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