Koçtaş Delayed Setay Eymen Bunk Bed Replacement Parts
On September 9, 2023, I bought a 'Setay Eymen Bunk Bed.' The assembly team let me know that there were some damaged parts and that they would be sending replacements. Upon their return on January 13, 2024, the assembly team discovered that the newly acquired parts were once again damaged. They were informed that replacement parts would be dispatched once more. As of June 11, 2024, I'm still waiting for the required parts and have been requested to make an extra payment. The constant delay and the repeated delivery of faulty parts have led to a great deal of frustration.
Hello Ms. Sevgi, We have forwarded your feedback to our authorized team and initiated the follow-up process. We will contact you as soon as possible to provide you with the latest status update. Best regards, Koçtaş Solution Center
This response has been given since October 19, 2023.
The parts did not arrive.
The parts that were supposed to be sent back because they were broken or damaged never arrived.
The parts did not arrive.
As of June 26, 2025, neither the parts have arrived nor has the assembly been done. Despite all this and much more being reported countless times, no notification other than 'The issue is being investigated' has been made. It is unknown whether the sofa is of good quality or sturdy. In fact, even if it were the highest quality, sturdiest product; for some unknown and incomprehensible reason, items that are left in good, working condition in the morning are found broken, damaged, malfunctioning, and not working by the evening. There is nothing left in the whole house that is intact; this includes the house itself.
