Accidentally Purchased E-books from Rakuten Kobo – Requesting Immediate Refund

I mistakenly bought 8 volumes of eBooks on the Rakuten Kobo app, thinking they were physical books from D&R stores (https://www.kobo.com/tr/tr). Right after I paid, the website didn't even ask for my shipping address, so I asked for a refund right away. I mentioned that I hadn't downloaded the app ...

I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...

I purchased the eBook Kızılelma from the Rakuten Kobo website, but when I try to download it to my Rakuten Kobo mobile app and Kobo e-reader, I receive an error message stating that the book cannot be downloaded and I should contact Kobo customer support. However, I am unable to reach Kobo customer ...

I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...

I've been a long-time Kobo eBook user, and a couple of weeks ago, I purchased a Kobo EPUB book from D&R. When I downloaded it onto my Kobo, it wasn’t in EPUB format as expected but resembled more of a PDF. The font size is unchangeable, making the tiny text unreadable. I first tried to resolve this ...