I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, both through live chat and WhatsApp, and each time I’m told my issue has been forwarded to the relevant department, but no solution or follow-up has been provided. The whole point of buying an e-book is to have instant access, and if that’s not possible, I might as well have ordered a physical copy. I expect my issue to be resolved promptly, or I request a full refund if this cannot be fixed.
I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...
I purchased an e-book from the Dr. Online website, which promised instant access after purchase. However, over an hour has passed, and I still cannot open or read the book. When I try to access the e-book on the Kobo app, it gets stuck on the "loading" screen after clicking "read." I’ve tried diffe...
I mistakenly bought 8 volumes of eBooks on the Rakuten Kobo app, thinking they were physical books from D&R stores (https://www.kobo.com/tr/tr). Right after I paid, the website didn't even ask for my shipping address, so I asked for a refund right away. I mentioned that I hadn't downloaded the app ...
I recently purchased 4 books from Rakuten Kobo, but only realized they were e-books after completing the payment. I immediately tried to cancel and request a refund for this mistake. However, there is no clear contact information on their website—no email or phone number for customer service. While ...
I've been a long-time Kobo eBook user, and a couple of weeks ago, I purchased a Kobo EPUB book from D&R. When I downloaded it onto my Kobo, it wasn’t in EPUB format as expected but resembled more of a PDF. The font size is unchangeable, making the tiny text unreadable. I first tried to resolve this ...
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