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Unwanted Rakuten Kobo eBook Purchase Due to Misunderstanding

Ali
Kobo
July 20, 2023 1:04 PM18

I mistakenly bought 8 volumes of eBooks on the Rakuten Kobo app, thinking they were physical books from D&R stores (https://www.kobo.com/tr/tr). Right after I paid, the website didn't even ask for my shipping address, so I asked for a refund right away.

I mentioned that I hadn't downloaded the app yet and hadn't accessed the eBooks, and asked for a refund for my payment. But the customer service agent I reached out to said they couldn't process my refund request and couldn't help me at all. I'm not happy with the store. I want my money back.

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