I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant access, and this experience is disappointing. I kindly request that the issue be fixed as soon as possible so I can access the book I paid for. If this can’t be resolved, I’ll need to explore other options.
I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...
I purchased an e-book from the Dr. Online website, which promised instant access after purchase. However, over an hour has passed, and I still cannot open or read the book. When I try to access the e-book on the Kobo app, it gets stuck on the "loading" screen after clicking "read." I’ve tried diffe...
I've been a long-time Kobo eBook user, and a couple of weeks ago, I purchased a Kobo EPUB book from D&R. When I downloaded it onto my Kobo, it wasn’t in EPUB format as expected but resembled more of a PDF. The font size is unchangeable, making the tiny text unreadable. I first tried to resolve this ...
I recently purchased 4 books from Rakuten Kobo, but only realized they were e-books after completing the payment. I immediately tried to cancel and request a refund for this mistake. However, there is no clear contact information on their website—no email or phone number for customer service. While ...
I purchased an e-book from Kobo on August 1, 2024, but the pages are completely blank—there’s no content at all. Despite multiple attempts to resolve this issue with customer service, the problem still persists. I either need the e-book to be properly loaded with content or a full refund for my purc...
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