Kiwi.com Billing Fraud Complaint After Midnight Charge
On January 16, I purchased an international flight ticket through Kiwi.com. This transaction was fully authorized by me, and all related documents, including the invoice, were delivered to me. I completed my trip without any issues. However, on the night of January 21 going into January 22 at approximately 1:10 AM, a second transaction of $739 USD was processed through Iyzico/Kiwi.com on my VakıfBank card without my knowledge or approval, and the amount was withdrawn from my account.
There is no new ticket, reservation, service purchase, or authorization from me related to this second transaction through Kiwi.com. I did not receive any ticket, reservation, document, or notification email regarding this charge. The only thing that exists is a large amount withdrawn from my card, with no service provided in return. Additionally, this transaction was processed without a password and entirely without my knowledge.
As soon as I noticed the issue, I contacted my bank, VakıfBank. I was told only to complete a transaction dispute form. However, I have been unable to reach a direct representative at Iyzico or Kiwi.com, and I have not received any clear explanation as to why or how this transaction occurred.
Other than my initial ticket purchase on January 16, I have made no additional transactions. Therefore, I request that this second unauthorized charge be thoroughly investigated and that the $739 USD withdrawn from my card be refunded as soon as possible. I also request that the harm I have suffered be properly addressed.
