I am deeply disappointed with KIA; I have never encountered such a poor communication method in my life. For the past month, I have been filling out forms through the relevant communication channels and trying to contact the dealership by phone to purchase a vehicle. I have never received a response. Should I assume you don’t want to sell cars? I then called the head office and, when I requested support, I was still redirected to contact the dealership and was told that no record could be created. Each time I requested support, the RUDE CUSTOMER SERVICE REPRESENTATIVE raised their voice and spoke in an awful, nauseating manner, even hanging up on me. The second time I called, the second customer representative said that all my communication forms were recorded in the system and created a record. If this was possible, why didn’t the first representative create it, and why were they able to hang up on me? For my first call, the representative claimed they couldn’t create a record because I had allegedly insulted and cursed, and that it was recorded in the system that way, making it “normal” for them to hang up. When I asked to listen to the call, they said there were no insults or curses, just raised voices, but there was nothing they could do. When I called for the third time, I was told that there were no solutions to the rudeness and communication issues, and that the fault was still mine. This is a terrible and nauseating sales and marketing approach, and I have never been involved in such a bad dialogue. Every time I tried to reach out, I was rejected. The brand I was trying to become a customer of is now in the hands of individual representatives, which has created a huge lack of trust. This is not what it means to be a brand. I cannot express how disappointed I am; I am crying out of frustration. I urgently request that all my conversations (dated 02.04.2025), written communications, and request forms be reviewed. Every time I tried to reach out, I was faced with poor manners. The entire image of this huge brand has been damaged by a few customer representatives. I will share this issue across all communication channels. If no solution is found, I will assert my legal rights.
I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center 5 times for the same recurring issue. Today, I spoke with the service manager, Mr. K***. Instead of providing a solution, he only gave me technical details such as the exhaust need...
On 02/04/2025, I bought a brand new model EV6 vehicle from Kia bzl dealer. When I took the vehicle to the expert, I was informed that the left fender of the vehicle had been processed and painted for the second time. The same information was confirmed by the Kia authorized service. Both the dealer a...
I was driving on an intercity road in my 2020 Kia Sportage, which was still under warranty when I became stuck due to a chronic malfunction. Kia's emergency roadside assistance and customer service did everything they could to make matters worse. They made me wait for a tow truck for 3.5 hours in a ...
We purchased a Kia Picanto, and Kia’s website advertises a 12-month loan with 0% interest. However, they do not provide any additional details, misleading consumers about the actual costs. For a ₺200,000 loan, the finance company charges ₺1,500 in fees, and an additional ₺5,000 is deducted. When I a...
I bought my 2020 Kia Sportage car from Kia's Trabzon authorized dealer in 2021. About two months after the vehicle was received, and for the next two years, it regularly gave an exhaust emission error once a month. In the case of a problem that gives the same error more than once and cannot be repai...
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