Kia Disappointment - Increased Distrust and Terrible Rudeness

I am deeply disappointed with KIA; I have never encountered such a poor communication method in my life. For the past month, I have been filling out forms through the relevant communication channels and trying to contact the dealership by phone to purchase a vehicle. I have never received a response. Should I assume you don’t want to sell cars? I then called the head office and, when I requested support, I was still redirected to contact the dealership and was told that no record could be created. Each time I requested support, the RUDE CUSTOMER SERVICE REPRESENTATIVE raised their voice and spoke in an awful, nauseating manner, even hanging up on me. The second time I called, the second customer representative said that all my communication forms were recorded in the system and created a record. If this was possible, why didn’t the first representative create it, and why were they able to hang up on me? For my first call, the representative claimed they couldn’t create a record because I had allegedly insulted and cursed, and that it was recorded in the system that way, making it “normal” for them to hang up. When I asked to listen to the call, they said there were no insults or curses, just raised voices, but there was nothing they could do. When I called for the third time, I was told that there were no solutions to the rudeness and communication issues, and that the fault was still mine. This is a terrible and nauseating sales and marketing approach, and I have never been involved in such a bad dialogue. Every time I tried to reach out, I was rejected. The brand I was trying to become a customer of is now in the hands of individual representatives, which has created a huge lack of trust. This is not what it means to be a brand. I cannot express how disappointed I am; I am crying out of frustration. I urgently request that all my conversations (dated 02.04.2025), written communications, and request forms be reviewed. Every time I tried to reach out, I was faced with poor manners. The entire image of this huge brand has been damaged by a few customer representatives. I will share this issue across all communication channels. If no solution is found, I will assert my legal rights.