On 02/04/2025, I bought a brand new model EV6 vehicle from Kia bzl dealer. When I took the vehicle to the expert, I was informed that the left fender of the vehicle had been processed and painted for the second time. The same information was confirmed by the Kia authorized service. Both the dealer and Çelik Motor were informed about the issue and it was requested that the vehicle be replaced without being processed due to the defective product. Although the authorized service confirmed that the vehicle was painted, they do not want to find a solution. Within the framework of this information, I explained the situation to the Kia call center and they are trying to cover up the situation without even examining it. Communication is not allowed outside the call center. They sold my vehicle, which was stated to have been painted by their own service, as defective and they still do not produce a solution. I cannot find anyone to contact regarding the issue. I am making a complaint and I want my grievance to be resolved.
A brand new Kia Picanto was one I purchased from Adana Kavi Otomotiv in November of 2020. After two and a half years, a paint crack began to form beneath the varnish on the ceiling, and the paint on the front logo began to throw paint after it had been there for 2.5 years. I drove the car to the ser...
In February 2025, I purchased a brand-new Kia EV6 Elegance electric vehicle from the Gebze Nazer Kia authorized dealer. Unfortunately, my car has been experiencing a critical safety issue: while driving, regardless of road or weather conditions, the ESP (Electronic Stability Program) activates unnec...
I own a Kia EV6 and on 01/12/2025 I had its periodic maintenance done at Kia Baykaralar authorized service. For this maintenance, in which only the pollen filter and hydraulic brake fluid were changed, I was charged ₺15,000. I find this amount extremely excessive for such a limited operation. I also...
I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center 5 times for the same recurring issue. Today, I spoke with the service manager, Mr. K***. Instead of providing a solution, he only gave me technical details such as the exhaust need...
I purchased a 2022 KIA Stonic 1.4 Cool from the KIA Gül-Al dealer in Istanbul on October 13, 2022. On August 1, 2024, I noticed that the paint on the roof had peeled off. I repeatedly sought assistance from KIA Gül-Al and Çelik Motor customer service, but they responded that the paint peeling was du...
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