IMVU App Not Loading Due to Server Technical Error

I am writing to report a serious technical problem with the IMVU application that has been preventing me from accessing the service since the morning of July 29 and continues to this moment. When I try to use IMVU, the app either stays stuck on the loading screen with the message “Gracias por esperar, esto está tomando más tiempo de lo esperado” or shows an error window saying that there are technical difficulties and to try again later. This happens on every attempt and I cannot enter the app or use its functions. I have tested this on two different Android phones and also on a Windows PC, and the problem is exactly the same on all devices, so it is clearly not an issue with my phone or computer. I have also tried both Wi‑Fi and mobile data connections and the situation does not change, which shows that it is not a network problem on my side. I contacted IMVU support and followed all the instructions I was given, including uninstalling and reinstalling the app, clearing cache and data, and trying again, but none of these steps solved the problem. I even tried logging in with my sister’s account, and when the account does manage to open, red text appears saying that there are connection problems with the server. Meanwhile, I can see that friends from other countries are using IMVU normally and do not have this issue, which makes the situation even more frustrating. I request that IMVU urgently fix this server or technical error affecting my access so that I can finally log in and use the application again. I also ask for a clear explanation of what is causing this problem and confirmation when it has been fully resolved.