Kia Rio 2013 Door Seal Melting Issue - Request For Replacement Support

Burak
Burak
Kia
November 24, 2025 12:33 AM16

For about a year, I have been experiencing a melting problem with the rear door seals of my 2013 Kia Rio. What started as a minor issue gradually worsened, and now when we touch the seals, our hands get stained black—they are literally melting and smearing. This is not something unique to my car; many Kia Rio owners have the same problem. It is impossible for rubber seals to melt and deteriorate in this way due to user error, and I believe this is entirely a material quality and manufacturing issue. Despite this, I see that users who previously applied for support received the same template responses, and the problem has not been acknowledged. It is already difficult to find original replacement seals, and this situation causes significant inconvenience for owners. A company that replaced the hydraulic electronic control unit fuses for 12-year-old vehicles through a recall should show the same sense of responsibility regarding this seal issue as well. I request that Kia recognize this widespread problem as a manufacturing defect, offer a solution to affected users, and provide reasonable, fair, and accessible options for repair or replacement of these parts.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Chronic Chest Cracks On My Kia Cee'd 2012 Model Car

Oğuzhan
Oğuzhan
Kia
November 29, 2023 4:13 PM52

I bought my Kia Cee'd 2012 model (2012-2017 body) vehicle as a second hand vehicle in the 2021/January period. Although ...

Chronic Chest Cracks On My Kia Cee'd 2012 Model Car
Chronic Chest Cracks On My Kia Cee'd 2012 Model Car
Chronic Chest Cracks On My Kia Cee'd 2012 Model Car
Chronic Chest Cracks On My Kia Cee'd 2012 Model Car
+1

Kia Sportage Dashboard Cracked on Airbag Side and Kia Says It Is My Problem

Sait
Sait
Kia
June 3, 2025 3:41 PM171

About a month ago, a crack appeared on the dashboard of my 2017 Kia Sportage, specifically on the passenger side where t...

Kia Sportage Dashboard Cracked on Airbag Side and Kia Says It Is My Problem
1 Comment
1

Kia Has Not Fixed ICCU Issue on My EV3 and Gave Me a Gas Car Instead

Yiğit
Yiğit
Kia
June 4, 2025 10:24 AM113

Hello, I have a Kia EV3 model vehicle. On May 30, I was informed by Kia Sandıkçı Oto that my vehicle had an ICCU issue. ...

5
Resolved

Disparity in the Cost of Kia Automobile Parts

Ömer
Ömer
Kia
January 5, 2024 10:52 AM71

"I would like to extend my sincerest gratitude for your prompt response and assistance regarding our complaint. The swift attention you gave to the matter was highly appreciated within our company. After discussing the issue with you, we realized that it was merely a misunderstanding. We were truly impressed by your team's professionalism and willingness to listen to and understand our concerns. We would like to thank Mr. Serkan from the management team, Mr. Ali from the service department, and all the team members involved. Thanks to your immediate intervention, our problem was resolved in a short time. Your efforts not only strengthened our business relationship but also made us feel valued as your customers. We are grateful for the warm hospitality you showed us during our visit. Once again, thank you for your exceptional service and for going above and beyond to ensure our satisfaction."

Disparity in the Cost of Kia Automobile Parts
Disparity in the Cost of Kia Automobile Parts
Disparity in the Cost of Kia Automobile Parts
1

Request to Return Faulty Vehicle Due to Unresolved Recurring Issues

Ülkü
Ülkü
Kia
July 8, 2025 11:56 AM62

I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center ...