Ketogoapp won’t let me access paid plan, how can I fix this or get refund?

If Ketogoapp won’t let you access your paid plan,

Verify the issue first;

• Try logging in again (same email used for payment)
• Check:
– Correct account/email
– Payment confirmation email
• Take screenshots of:
– Error message
– Payment proof

This is key for any claim.

Understand your rights;

• KetoGo states if you paid but can’t access the service, it’s considered:
– “Not delivered” or defective service
• In such cases:
– They must fix access OR provide a refund

So you have a valid claim.

Fix the issue first (required step);

• KetoGo may try to:
– Restore your access
– Re-send your plan or login

They are allowed to attempt a fix before refunding

Contact support clearly;

• Write something like:
– “I paid for the plan but cannot access it. Please restore access or issue a refund.”

• Include:
– Payment receipt
– Email used
– Screenshots of the issue
– Device/browser info

If resolution stalls, consider filing a complaint on Xolvie for added leverage.