I ordered a vacuum from karcher.com on April 26th. After a week with no shipping update, I became suspicious and attempted to contact the company. However, I was unable to reach them in any way. When calling their provided number, I was placed in a queue of about 30 people, but this number seemed inaccurate. After waiting for about an hour, the call was disconnected just as my turn came up. I want to get my money back, but there's no option to cancel on their website, and I can't reach them by phone or email. I reported the situation to my bank and filled out a form. It's now May 28th, and I've only been left frustrated and without a resolution.
no idea what they are tying to do after selling me this but they haven't responded or given me any support for my new vacuum. It's been like almost three weeks since I bought it, and still have no clue when they're gonna ship my order. The most annoying thing is that there doesn't seem to be any way...
I made a purchase on April 22nd and was told it would be shipped within 2 business days. However, it's now April 26th and the order has not been sent out yet. Getting in touch with customer service is extremely difficult. Whenever you make a call, you're informed that you're 25th in line and unfortu...
I bought a Karcher upright vacuum cleaner, and it broke after a few months. I sent it for repair, and a few days later, I was informed that it would be replaced with a new one within 10 days. However, over a month has passed, and I still haven't received anything. When I call, I can't get through, a...
I bought a Karcher SC 5 directly from the official Karcher website. Despite receiving an e-invoice via email, my order has yet to be shipped. It's been 20 days since I submitted a refund request. Getting in touch with customer service is a real challenge. Every time I patiently wait my turn, the pho...
Karcher returned my vacuum cleaner, which I purchased from Turkey on 07.02.2024, within the legal period, even on the same day, and although I was told in my conversation with the customer support unit that my refund would be made within 7-10 business days, I still have not received a refund in this...
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