I bought a Karcher SC 5 directly from the official Karcher website. Despite receiving an e-invoice via email, my order has yet to be shipped. It's been 20 days since I submitted a refund request. Getting in touch with customer service is a real challenge. Every time I patiently wait my turn, the phone lines suddenly disconnect. I have patiently waited for up to 3 hours. I've also sent emails, but unfortunately, I haven't received any response.
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
I purchased a product directly from Karcher's official website. It has been six days without any updates. I was told by customer service that they would give me a call regarding the issue, but I have yet to receive any communication from them. It's quite disappointing coming from a brand like Karche...
I recently made a purchase with Karcher, specifically the Karcher Silence, and unfortunately, my experience has taken a turn for the worse. Despite several attempts to reach out to their customer service, I've been met with a frustrating lack of communication. I find it disheartening that after comp...
I ordered a vacuum from karcher.com on April 26th. After a week with no shipping update, I became suspicious and attempted to contact the company. However, I was unable to reach them in any way. When calling their provided number, I was placed in a queue of about 30 people, but this number seemed in...
I created a customer service request for my Karcher CS2 vertical steam cleaner, but it has been 20 days, and I still haven't received any response. My customer service request number is CAS-3495992-Z8D6. I was informed that the product would be picked up from my home by courier, but no one has conta...
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