My Karcher SC 5 Order Delayed

Semra
Kärcher
12

I bought a Karcher SC 5 directly from the official Karcher website. Despite receiving an e-invoice via email, my order has yet to be shipped. It's been 20 days since I submitted a refund request. Getting in touch with customer service is a real challenge. Every time I patiently wait my turn, the phone lines suddenly disconnect. I have patiently waited for up to 3 hours. I've also sent emails, but unfortunately, I haven't received any response.

Semra
June 30, 2024 2:32 PM

I filed a complaint with the Consumer Arbitration Committee through the e-Government portal.

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