purchased the Karcher SC4 steam cleaner from their web store. unfortunately, things went downhill from there when they not only kept me waiting for two days but also claimed they were out of stock. In addition to canceling my order without warning, they unexpectedly raised the price before relisting it. As I declare it from here, I cannot in good conscience suggest Karcher Turkey to anyone. I rank them lower than competing businesses in their field, noone can blame me for that ey? They failed to provide the thing I had requested in a timely manner, are now being unscrupulous and unethical by trying to manipulate the situation by increasing the price and relisting the item for sale. Their behavior demonstrates an indifference toward client needs and an unwillingness to provide satisfactory service. bought something from Karcher Turkey for the first time, obviously, this is gonna be my last post. I'm not gonna waste any more of my time or energy on a company that clearly doesn't care about making their customers happy.
In May, I purchased a Karcher S2 series steam cleaner and paid ₺9,900 by credit card. I was only able to use the product twice; on the third use, the machine heated up but stopped producing steam. The store where I purchased it did not assist me and directed me to a service center in Ankara. After t...
I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...
The Karcher SC3 Deluxe steam cleaner I bought in October 2024 stopped working twice. The first time, I sent the product to the service center, and they told me the hoses had been replaced. After getting the product back, it stopped working again on the second use. At the end of April, I sent the pro...
Karcher Turkey's customer relations and service have been an absolute nightmare for me. I've tried calling them about 50 times a day, but no one answers. I've sent emails, but they haven't responded. They sold me a defective product that arrived in a broken state. Despite the fact that I brought it ...
I purchased a steam machine from the Karcher Turkey online store on 22.04.2024, but it hasn't been shipped even after nearly a month. Attached are the call records for visual reference. Today, I endured a one-hour wait to call customer service. When it was finally my turn, the customer service repre...
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