In May, I purchased a Karcher S2 series steam cleaner and paid ₺9,900 by credit card. I was only able to use the product twice; on the third use, the machine heated up but stopped producing steam. The store where I purchased it did not assist me and directed me to a service center in Ankara. After the product stayed there for 10 days, I was told, “We don’t handle this; you need to send it to Istanbul.” I sent it to the Istanbul service center, and I have been facing this issue for over 40 days. Throughout this entire process, I requested a refund, but no solution was provided. I contacted customer service multiple times, and each time I was simply told to wait. Today, I was finally contacted and informed that the product had been repaired, but they could not say when it would be delivered. I have been strung along for a month and a half over a product I cannot use, and no solution-oriented approach has been offered. It is unacceptable for a product that broke down on the third use to cause such prolonged inconvenience and for neither the seller nor the company to take responsibility. I request either a refund for my product or an immediate resolution of my grievance.
I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...
The Karcher SC3 Deluxe steam cleaner I bought in October 2024 stopped working twice. The first time, I sent the product to the service center, and they told me the hoses had been replaced. After getting the product back, it stopped working again on the second use. At the end of April, I sent the pro...
Karcher Turkey's customer relations and service have been an absolute nightmare for me. I've tried calling them about 50 times a day, but no one answers. I've sent emails, but they haven't responded. They sold me a defective product that arrived in a broken state. Despite the fact that I brought it ...
I purchased the Karcher SC3 Easy Fix Plus steam cleaner via Trendyol, and it broke down after just two uses. I immediately contacted Karcher customer service, was given a shipping code, and sent the product to the authorized service center. It has now been two full months, and I haven’t received any...
I purchased a Karcher foldable water tank cleaning machine for my workplace, paying ₺5,700. Unfortunately, the device broke down after a very short period of use. I noticed that the water tank was leaking into the electrical system, which is a serious defect. On July 17, I sent the product to the of...
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