I bought a Karcher RC 3 robot vacuum from the Media Markt store on November 11, 2023. Just a week later, it started speaking Chinese, couldn't update its app, and couldn't do quick mapping. The store said they would let me exchange it, but it turns out they didn't have the product in stock at any of their branches. Afterwards, they said they would give me a refund, but instead, they sent the item to be fixed under warranty, and I still haven't heard anything back. It's been more than a month, and I haven't been able to use the product at all.
On October 25, 2023, I purchased the Kärcher RCV3 Robot Vacuum at the Media Markt store. Despite considering another brand, I chose this brand and model based on the sales advisor's recommendation. We inquired about obtaining support in case of service issues. The sales advisor who assisted us prov...
On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacu...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
We bought the Karcher RCV3 robot vacuum cleaner from their own website. They later delivered a glass cleaning machine as a present (it took one month). However, the machine does not function at all, with no indication of getting electricity. They contacted customer service and demanded a return for ...
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