I signed up for the 7-day free trial on Kahoot, but during the process I was unexpectedly asked to provide a photo of my debit card. Shortly afterward, instead of a free trial, a full 1-year subscription fee was charged to my card.
I submitted a refund request, and Kahoot informed me that the money had been refunded. However, the refund has never actually reached my account. This is highly concerning, both because of the unusual card photo request and the fact that the refund has not been properly processed.
I demand that Kahoot immediately return the full subscription fee that was wrongly taken from my account and provide proof of the refund transaction. Customers should not be forced to go through such an invasive and misleading process for what is advertised as a free trial.
On August 26, 2025, I attempted to sign up for the Kahoot Gold plan’s 1-week free trial. However, instead of a free trial, my credit card was immediately charged 7,233 TL. My account is registered with the email address m********@gmail.com.** I promptly contacted Kahoot customer support via email, ...
I signed up for the Kahoot program as an individual user. I knew I had a 7-day right of cancellation, and after only one day of use, I deleted my account and logged out. Despite this, the company failed to cancel my membership and unfairly withdrew ₺4,999 from my card. This is unacceptable. I clear...
I purchased the Kahoot Gold package on an annual plan. The subscription included a one-week free trial, but now, with two days left in the trial, I am unable to cancel it. When I check the app, it says there is no active subscription. However, I received an SMS stating that if I do not cancel, the ...
I had already purchased a 1-year subscription to Kahoot. Despite this, my account was automatically renewed and my credit card was charged 7,342 TL without my knowledge or approval. Normally, my bank (Yapı Kredi Bankası) sends an SMS message asking whether I approve such transactions before the pay...
My child started a trial subscription in the Kahoot app on Monday. By Sunday morning, I woke up to a text message from my bank stating that ₺5,990 had been withdrawn from my account. The app processed this payment without sending me any prior notification or confirmation. I have never logged into t...
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