On August 26, 2025, I attempted to sign up for the Kahoot Gold plan’s 1-week free trial. However, instead of a free trial, my credit card was immediately charged 7,233 TL.
My account is registered with the email address m********@gmail.com.** I promptly contacted Kahoot customer support via email, but I have not received any response to this issue. This is the first time I have experienced such a problem, and it has caused significant financial stress.
I demand that Kahoot refund the full 7,233 TL immediately and ensure that customers are not charged during what is clearly advertised as a free trial period. Charging such a large amount without proper notice or consent is completely unacceptable.
I expect this issue to be resolved quickly, with my money refunded and an explanation provided for why this error occurred.
I had already purchased a 1-year subscription to Kahoot. Despite this, my account was automatically renewed and my credit card was charged 7,342 TL without my knowledge or approval. Normally, my bank (Yapı Kredi Bankası) sends an SMS message asking whether I approve such transactions before the pay...
I decided to upgrade to a higher plan in the Kahoot app, thinking I would pay the monthly rate of ₺48 and that I could cancel anytime. Instead, the app immediately charged me the full 12-month amount of ₺580 without proper notice or confirmation. To make matters worse, there is no customer service ...
I signed up for the 7-day free trial on Kahoot, but during the process I was unexpectedly asked to provide a photo of my debit card. Shortly afterward, instead of a free trial, a full 1-year subscription fee was charged to my card. I submitted a refund request, and Kahoot informed me that the money...
I signed up for the Kahoot program as an individual user. I knew I had a 7-day right of cancellation, and after only one day of use, I deleted my account and logged out. Despite this, the company failed to cancel my membership and unfairly withdrew ₺4,999 from my card. This is unacceptable. I clear...
My child started a trial subscription in the Kahoot app on Monday. By Sunday morning, I woke up to a text message from my bank stating that ₺5,990 had been withdrawn from my account. The app processed this payment without sending me any prior notification or confirmation. I have never logged into t...
Comments