My child started a trial subscription in the Kahoot app on Monday. By Sunday morning, I woke up to a text message from my bank stating that ₺5,990 had been withdrawn from my account. The app processed this payment without sending me any prior notification or confirmation.
I have never logged into the app myself, and I do not use it. Even after uninstalling the app from the device, the subscription fee was still charged. This is completely unacceptable.
I immediately filed a dispute through Apple, but I also want to file a complaint directly against Kahoot. Charging a large sum of money without transparency, proper alerts, or explicit consent is unfair and misleading.
I am demanding a full refund of the ₺5,990 taken from my account and a guarantee that no further charges will occur. Parents should not have to deal with unexpected, unauthorized charges caused by apps their children use for school.
I decided to upgrade to a higher plan in the Kahoot app, thinking I would pay the monthly rate of ₺48 and that I could cancel anytime. Instead, the app immediately charged me the full 12-month amount of ₺580 without proper notice or confirmation. To make matters worse, there is no customer service ...
I signed up for the Kahoot program as an individual user. I knew I had a 7-day right of cancellation, and after only one day of use, I deleted my account and logged out. Despite this, the company failed to cancel my membership and unfairly withdrew ₺4,999 from my card. This is unacceptable. I clear...
I had already purchased a 1-year subscription to Kahoot. Despite this, my account was automatically renewed and my credit card was charged 7,342 TL without my knowledge or approval. Normally, my bank (Yapı Kredi Bankası) sends an SMS message asking whether I approve such transactions before the pay...
On January 19, 2025, I purchased a character through the Kahoot!+ Start app using my account (a*******@icloud.com**). However, when I tried to restore my purchases, the character I bought never appeared in the app. Instead, I received an error message saying I should contact the app developer. The ...
On August 26, 2025, I attempted to sign up for the Kahoot Gold plan’s 1-week free trial. However, instead of a free trial, my credit card was immediately charged 7,233 TL. My account is registered with the email address m********@gmail.com.** I promptly contacted Kahoot customer support via email, ...
Comments