JVC 55-Inch TV Screen Suddenly Breaks Without Impact

On September 4, 2023, I purchased a JVC Litre-55VA3405T 55-inch television from A101’s online store for approximately $330. The television was never dropped, hit, or subjected to any kind of physical impact. However, shortly before now, the screen suddenly stopped working properly and became covered with lines resembling a map.

When a JVC authorized service technician came to my home to inspect the television, I was told that the glass panel was broken, that this was considered user damage, and that the issue could not be covered under warranty. There is absolutely no one in my home who could have broken the television, and the TV had not been involved in any accident or incident. Being held fully responsible for the damage under these circumstances honestly seemed unbelievable to me. I did not want to argue with the service technician, but this situation is simply not acceptable from my perspective.

The service quoted me approximately $371 for a screen replacement. Asking more than the original purchase price for a screen replacement, while also classifying the television as out of warranty due to alleged user damage, raises serious concerns about the reliability of the warranty and after-sales support provided for a television purchased from A101.

I have been seriously inconvenienced because the screen developed this problem despite there being no drop, impact, or physical damage to the television, yet I am being expected to bear the entire cost.

Since the television developed this problem without any impact, drop, or other physical damage, I request that my television be repaired free of charge or, alternatively, that it be replaced or refunded as a defective product. I ask A101 and JVC to reassess this case, thoroughly investigate the cause of the screen failure, and reconsider the decision to classify it as user damage in order to resolve the inconvenience I have experienced.