At the beginning of this year, my Vestel TV malfunctioned and was replaced with a new one. However, the replacement TV’s panel also failed within 7–8 months. After that, another replacement was made, and this time I was given a JVC 70VAQ745T model TV manufactured by Vestel instead of a Vestel-branded product. Shortly after, this TV also developed a panel issue, and a new service record was opened on November 29. Since December 17, I have been dealing with the same issue again. Over the past 2–3 years, including these incidents, I have experienced problems with the same TV a total of 4–5 times, which has made me extremely dissatisfied with both the product and the process.
I am currently in contact with Vestel’s warehouse team, but they are telling me the product is out of stock and are trying to downgrade my 70-inch TV to a 65-inch model or offer another sub-brand like Toshiba. I do not accept either reducing the screen size or being repeatedly directed toward secondary brands when I have been using a 70-inch TV from the beginning.
My request is that, in line with my consumer rights, I be provided with a proper replacement that is at least 70 inches, preferably a Vestel brand or an equivalent/higher-tier model, brand new and without defects. I ask that my case (reference number: 811 611 8122) be reevaluated and that a solution be offered without reducing the screen size or forcing alternative brands. I have been inconvenienced for a long time, and I want this process to be resolved fairly as soon as possible.
Lastly, it is unacceptable that such a large Vestel dealer claims they do not have TVs in stock.
Due to a malfunction in my Toshiba 65 QL model TV, I created a service request on February 23, 2026, with reference number 8117079631. During the initial call, I was informed that the device needed to be taken to the workshop for inspection. On February 27, 2026, I received an SMS stating that a rep...
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