Toshiba TV Replacement Delayed—JVC Replacement Not Shipped

Due to a malfunction in my Toshiba 65 QL model TV, I created a service request on February 23, 2026, with reference number 8117079631. During the initial call, I was informed that the device needed to be taken to the workshop for inspection. On February 27, 2026, I received an SMS stating that a replacement had been approved and that I would be contacted within two business days. On March 3, 2026, we agreed on a replacement unit: the JVC 70VAQ 745T model TV.

On March 4, 2026, I was sent a link to track the shipment. After receiving this link, I assumed the product had been shipped and would be delivered shortly. However, as of today, March 8, 2026, the status still shows “preparing product,” and there has been no progress. Although Vestel acted quickly during the service and replacement approval stages, this delay in shipping has caused me serious inconvenience. Additionally, with the weekend in between, the shipping and service appointment process will likely be delayed even further.

We have been without a television at home for nearly 20 days, and I do not think it is reasonable to be inconvenienced for this long. The fact that a product that is supposedly in stock has still not been shipped after this much time is both disappointing and frustrating.

I request that the replacement process not be delayed any further, that the JVC 70VAQ 745T TV be shipped to me as soon as possible, and that I be provided with clear and transparent updates regarding the shipping process.