BYD Atto 3 Battery Replacement Delay — 20 Days Without a Car

Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, after waiting several days, they told me that the battery was out of stock and they had no idea when it would arrive.

I requested a replacement (rental) vehicle, and they first said they would inform me later, then added that I could only make such a request after 10 days. Now it’s been 19 days, and neither has the battery arrived nor has a replacement car been provided.

During this time, I also contacted BYD Turkey headquarters, and they said my complaint had been recorded and I would receive a follow-up — but no one ever reached out. My vehicle’s license plate is 34 HPJ 332. This was the first malfunction and first issue I’ve ever experienced with this car.

I’ve been without a car for 20 days, and renting even the cheapest vehicle would cost around ₺60,000. Waiting this long just for a battery replacement — with no clear communication or update — has left me feeling extremely frustrated and financially burdened. I am requesting that my vehicle issue be resolved immediately, that I be provided with a replacement car, and that my financial loss be compensated. I also expect BYD’s customer service and service operations to improve significantly, as this experience has been completely unacceptable.