I purchased a Tesla just a month ago, and it already developed a serious battery issue. I was informed that the battery needs to be replaced, but since the part isn’t available in Turkey, it could take up to 45 days for delivery and repair.
In the meantime, Tesla only offered me a gasoline rental car for 3 days—completely unacceptable given the premium price I paid and the fact that I bought an electric vehicle for environmental and performance reasons. I specifically requested an equivalent EV as a replacement for the full duration of the repair, but they said it's not possible due to my location in İzmir. Instead, they vaguely mentioned that they "might extend" the rental period, with no guarantees.
I've tried to escalate the issue multiple times, but Tesla hasn’t responded. Even when I call for roadside assistance, I’m connected to someone who only speaks English, making it difficult to resolve anything quickly or clearly.
My experience with Tesla's service in Turkey has been deeply disappointing. Following damage to my Tesla's bumper, I was directed to Bursa Inallar Ovaakça Service by Tesla. Despite being a certified service center, they delayed placing the order for damaged parts for 2-3 weeks, citing high workload....
Tesla gave me the worst customer experience I’ve ever had—and kept my ₺50,000 for absolutely nothing. On Sunday, January 5th, I visited the Tesla Experience Center in Ümraniye for a test drive. I was excited and paid a ₺50,000 deposit to reserve a car. But the problems started immediately. Despite r...
I placed an order for a Tesla vehicle online and paid a ₺50,000 deposit. To complete the purchase, I applied for a loan through Yapı Kredi, the bank Tesla partners with. Unfortunately, my loan application was rejected, and I am now unable to proceed with the purchase. Despite this, Tesla has refuse...
My Tesla has been experiencing a critical issue for the past 45 days—the autopilot system and all cameras are non-functional. A service ticket was opened on February 23 after I reported that neither the autopilot nor the cameras were working. The technicians identified four parts that might need rep...
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