Jabra Elite 4 Active TWS Bluetooth Headset Problem
Dear Sir/Madam, On April 24, 2023, I purchased a Jabra Elite 4 Active Bluetooth headset from Teknosa stores. Before the one-year warranty period expired, the product began experiencing pairing and charging issues. As a result, I sent the product for service through Teknosa. Based on the malfunction report provided by the company, the product was replaced with a new one by Teknosa on February 12, 2024. However, the new headphones I received after the replacement also started exhibiting similar issues as of June 2025. When I contacted Teknosa, I was informed that no action could be taken because the warranty period had expired based on the original purchase date. However, the new product I received after the replacement had only been in use for 16 months, and a total of 26 months had passed since the original purchase date (exceeding the 24-month legal warranty period by only 2 months). Due to the recurrence of the same issues and the chronic malfunctioning of the product, I reached out to both Teknosa and the importer company, Despec. However, both companies stated that no action could be taken under warranty as they referred to the original purchase date. In light of this situation, I would like to share the following questions and request your support: Is it not possible to intervene in goodwill for a product that has exceeded the warranty period by only 2 months? Given that the same product has repeatedly exhibited the same malfunctions, can this not be evaluated within the scope of a goodwill warranty? When I requested the contact details of Jabra Türkiye from Despec, this information was not shared, and there is no direct phone number or email address available on Jabra.com.tr to contact them. What is the reason for this? I kindly request detailed information and a solution-oriented response from the relevant authorities. My contact details are provided below for follow-up and resolution. Thank you for your attention, and I look forward to your reply.
