The right side of my Jabra Elite 4 Active earbuds stopped producing sound. Because of this, on 09/06/2025 I brought the product to the Teknosa store in İzmir Aliağa for warranty repair. After 20 business days, I was informed that the product could not be repaired and that I could either receive a refund or a replacement. I stated that I did not want a refund and preferred a product replacement. The store employees told me they would check their stock and give me a new unit if available.
However, when I returned to the store on 10/24/2025, I was informed that they did not have any new units in stock. When I requested an upgrade to the next model, they said they couldn’t provide that either. I requested to take back my defective product, but I still haven’t been able to retrieve it.
Teknosa only wants to refund the invoice amount of $68, but the current price of the same product is $103, and I am requesting a like-for-like replacement. Since my product is still under warranty, I want the device replaced with a new one so that my issue is resolved fairly.
I purchased my Jabra Elite 4 Active earbuds from Amazon about a year and a half ago, and the product is still under warranty. For about a month now, I’ve been experiencing a constant issue with the sound coming from the left earbud. The problem occurs during every use without interruption, making it...
Dear Sir/Madam, On April 24, 2023, I purchased a Jabra Elite 4 Active Bluetooth headset from Teknosa stores. Before the one-year warranty period expired, the product began experiencing pairing and charging issues. As a result, I sent the product for service through Teknosa. Based on the malfunction ...
Hello, I purchased a pair of JBL earbuds 230 NC from Teknosa shop in Turkey, and after just 7 months, the left earbud developed a fault. I took it to the Teknosa Technical Service on August 31, 2023. They initially said they would refund my money, but the problem is that when I bought the earbuds 7...
On 08/06/2025, I purchased the Jabra Elite 8 Active wireless earbuds from Amazon (Order No: 402-1571779-5241132). The product malfunctioned while still under warranty, so I sent it to the service center, which issued a report for replacement or refund. However, since they had no stock, I was directe...
Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the product to service through Teknosa store. After about two weeks, it was returned without any repair, labeled as “user error,” and I was offered a different product for an additional ...
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