I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service team diagnosed a motherboard failure. Despite no user damage or cosmetic issues, Apple only offered repair and stated they don’t replace even one-day-old devices. This contradicts consumer law, which classifies a hardware defect within 2.5 months as grounds for replacement or refund. I’ve filed a complaint with the Consumer Arbitration Board and started legal proceedings. I expect Apple to respect consumer rights and replace my device free of charge. I will pursue all legal options if needed.
I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and t...
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both while charging and during regular use. It becomes so hot that it’s uncomfortable to hold. On top of that, the camera frequently freezes when I open it. I have to exit the app and reope...
The iPhone 16 I purchased about 25 days ago encountered serious issues in a very short time, such as not charging and failing to verify updates, and eventually broke down. After sending my phone to the technical service, it was returned to me following a review and repair, during which the screen an...
I bought an iPhone 16 in February, and after just three months, the battery started swelling. I took the phone directly to the Van “Hizmet İletişim” service center. They told me the decision on repair or replacement would be made after Apple’s inspection and took the phone. Fifteen days later, witho...
Comments