We took our under-warranty iPhone 13 to the Apple Store in Zorlu AVM because the sound coming from the speaker was noticeably low. They told us that the speaker was clogged due to dirt buildup, that they couldn’t clean it completely, and therefore it would require a paid replacement, quoting a price of ₺20,000 for a single speaker. While the iPhone 13 is marketed as water- and dust-resistant, they claimed the issue was caused by dust accumulation and that we were responsible for cleaning it. If we had intervened ourselves and caused damage, they would have blamed us for user error. How are we supposed to prevent dust, or do they think we intentionally put dust inside the phone? How can this be considered user error? Apple is no longer the Apple it used to be and no longer stands behind its products. Even though our phone is under warranty, they offered no solution and demanded an outrageous fee instead. I will escalate this issue to the Consumer Arbitration Committee. I’ve lost trust in Apple, and I will make sure others are aware of this as well.
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
On January 26, 2025, I purchased an iPhone 13 from the Apple sales area inside Meydan AVM. I experienced issues during FaceTime video calls, such as image distortion and the other party not being able to hear me. A week later, I went to the Apple authorized service center in Akasya AVM. They tested ...
I’m very disappointed with how Apple and the authorized KVK service center handled my recent experience. Both my iPhone 12 and iPhone 13, which are still under warranty, suddenly stopped charging on the same night. I tried multiple charging cables and adapters with no luck. Despite treating my devic...
As an iPhone 14 Pro Max user, I’m extremely disappointed. My phone has a serious audio issue—during calls, the other person can’t hear me, and videos have distorted sound. I never dropped or damaged the phone, yet this issue suddenly appeared. I took my device to Apple Akasya’s service center, wher...
Dear Apple, For the past 3-4 months, my iPhone 14 has had serious call quality issues—my voice sounds muffled, and when using speaker mode, the other person can barely hear me. I ignored it at first, but after every software update, the problems worsened. Now, my phone also has: Slower camera perf...
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