About a month ago, I purchased a brand new, sealed iPhone 16. Before the month was even up, while speaking with Apple Support over the phone, the representative remotely accessed my device and performed some tests. As a result of these tests, physical hardware issues were detected with the phone’s camera—it was not functioning properly. After the test, I compared it side by side with other iPhones and clearly saw the difference myself. Do you think it’s acceptable for a brand-new, sealed, Apple Turkey-warranted phone to be sold in such a defective condition? Now, when I speak with Apple Support, I’m being told to take the phone to a service center for a part replacement. Why should parts be replaced in a phone that’s only one month old, especially when the fault isn’t mine? This will reduce the phone’s second-hand value. I was sold a faulty product, and under Consumer Rights, it should be replaced with a brand new one. However, no one is helping me with this issue at the moment.
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both while charging and during regular use. It becomes so hot that it’s uncomfortable to hold. On top of that, the camera frequently freezes when I open it. I have to exit the app and reope...
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
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