1

Apple Sold Me a Defective iPhone 16 - Refuses to Replace It with a New One

Yusuf
Yusuf
iPhone
April 5, 2025 5:47 PM39

About a month ago, I purchased a brand new, sealed iPhone 16. Before the month was even up, while speaking with Apple Support over the phone, the representative remotely accessed my device and performed some tests. As a result of these tests, physical hardware issues were detected with the phone’s camera—it was not functioning properly. After the test, I compared it side by side with other iPhones and clearly saw the difference myself. Do you think it’s acceptable for a brand-new, sealed, Apple Turkey-warranted phone to be sold in such a defective condition? Now, when I speak with Apple Support, I’m being told to take the phone to a service center for a part replacement. Why should parts be replaced in a phone that’s only one month old, especially when the fault isn’t mine? This will reduce the phone’s second-hand value. I was sold a faulty product, and under Consumer Rights, it should be replaced with a brand new one. However, no one is helping me with this issue at the moment.

Yusuf
Yusuf
April 16, 2025 9:54 PM

Despite all the problems and difficulties I have experienced, no one has gotten back to me yet.

Comments

Similar Complaints

iPhone 16 Pro Max Warranty Issue – No Support in Turkey After U.S. Purchase

Villa
Villa
iPhone
February 17, 2025 12:06 PM48

I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, s...

My iPhone 16 Overheats and Camera Freezes

Şefkat
Şefkat
iPhone
March 16, 2025 12:34 AM42

I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both whil...

My iPhone 16 Pro Has Screen and Camera Defects

Gülbahar
Gülbahar
iPhone
March 15, 2025 8:15 PM67

I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and gu...