I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both while charging and during regular use. It becomes so hot that it’s uncomfortable to hold. On top of that, the camera frequently freezes when I open it. I have to exit the app and reopen it just to get it working again.
This is not what I expected from a premium Apple device. I purchased it from MediaMarkt in Kartal, Istanbul, and I’m now unsure what steps to take. For a brand-new phone to have overheating and camera freezing problems this early is completely unacceptable.
Apple, I demand an urgent solution. Whether it’s a repair or replacement, this problem needs to be addressed immediately. I trusted your brand and paid a significant amount—I expect better reliability and proper support.
On the night of September 16–17, after installing the latest update on my iPhone 16 Pro Max, I began experiencing serious problems. Before the update, the battery easily lasted an entire day. Now, it struggles to last even 7 hours. In addition, the phone constantly overheats and never cools down, e...
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
On February 15, 2025, I purchased a brand-new iPhone 16 from MediaMarkt. However, the charging cable inside the box was defective—it does not charge the phone at all, even when using original Apple adapters. The phone only charges with a different cable, meaning the one included in the box was fault...
I recently purchased the iPhone 16 Pro Max, but I’ve been experiencing consistent touchscreen issues. When using apps, the back arrow often freezes, forcing me to tap it at least four times before it responds. For a device that cost ₺100,000, this kind of malfunction is unacceptable. If this issue ...
I bought an iPhone 13 128 GB from Media Markt four months ago. Initially, everything worked perfectly, but after just one month, the phone started overheating, especially when plugged in for charging. Recently, I’ve noticed that the battery drops from 100% to 77% very quickly, even though the batter...
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