I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and they sent it for servicing.
The phone was returned to me on November 21, 2024, with a software update, but within 30 minutes, the "No Service" error appeared again. I sent the phone back for servicing, requesting a replacement or refund, but it was once again returned after a software update, without resolving the issue. This 20-day-old device has already been to service three times, yet the problem persists.
I invested a significant amount of money into this phone and expect a resolution. Media Markt says they will follow Apple's service decision, while Apple claims they cannot intervene since Media Markt is the seller. I’ve been left without a functioning phone for over 20 days due to this back-and-forth. I demand an immediate replacement for this defective device.
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
On February 15, 2025, I purchased a brand-new iPhone 16 from MediaMarkt. However, the charging cable inside the box was defective—it does not charge the phone at all, even when using original Apple adapters. The phone only charges with a different cable, meaning the one included in the box was fault...
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