The iPhone 16 I purchased about 25 days ago encountered serious issues in a very short time, such as not charging and failing to verify updates, and eventually broke down. After sending my phone to the technical service, it was returned to me following a review and repair, during which the screen and mid-system of the device were completely replaced. However, this has been a major disappointment for me. A device I recently bought as brand new and paid full price for exhibiting such severe malfunctions and being returned to me almost entirely "tampered with" has seriously shaken my confidence as a consumer. When I requested a product replacement, my request was denied. This situation has made me feel as though I am using a second-hand device despite having purchased a new one. The device no longer being in a "brand new" condition increases my concerns about facing additional problems in the future. Under Consumer Rights, I request that my grievance be resolved and that my rightful demand for a product replacement be fulfilled as soon as possible. Additionally, my repaired phone now shows that its warranty period will expire in 2025, which is another issue of concern.
I sent my iPhone 15 to the authorized service center on August 13 due to a hardware issue covered by the warranty. Before sending the device, I contacted customer service, and the representative confirmed that the problem was hardware-related and directed me to the service center under warranty. How...
I purchased an iPhone 16 on September 23, and within a short period, it experienced three sudden shutdowns. Upon contacting customer service, I was informed it was a hardware issue and was advised to perform a software update via computer. During this process, the representative did not stay on the ...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
I bought a brand-new iPhone 14 on 13.11.2024, but the device turned out to be defective. They sold me a faulty product. Two days later, I took it to the technical service, where they confirmed with a report that the phone was broken and defective. When I returned to the store for an exchange, they s...
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
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