I bought an iPhone 16 in February, and after just three months, the battery started swelling. I took the phone directly to the Van “Hizmet İletişim” service center. They told me the decision on repair or replacement would be made after Apple’s inspection and took the phone. Fifteen days later, without any notification, they replaced the battery and sent the phone back. I requested a replacement due to the defect within three months, but since the phone was repaired, my request was denied. The retailer also refused my replacement claim, citing the repair. This arbitrary handling sabotages the warranty process and leaves customers helpless. Apple and its partners need to honor warranty rights and stop dismissing legitimate replacement requests after repairs.
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
About a month ago, I purchased a brand new, sealed iPhone 16. Before the month was even up, while speaking with Apple Support over the phone, the representative remotely accessed my device and performed some tests. As a result of these tests, physical hardware issues were detected with the phone’s c...
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
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