ID:31533862
4
Mustafa is satisfied with the result
Resolved

Investing.com Overcharged Me for Pro+ Subscription—I Demand a Refund

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Mustafa
Investing.com
February 03, 10:35 am
3
Mustafa's Thank You Message
“They need to urgently establish a representation; service is provided but via email. It makes one doubtful. My problem was solved, and I re-subscribed to the Pro membership. I am satisfied now.”

Yesterday, I purchased a 1-year Investing.com Pro+ subscription at a discounted rate, expecting to pay ₺2,688. However, when I checked my bank statement, I saw that ₺10,248 was withdrawn from my account—far more than the stated price.

I immediately tried to contact customer support, but I couldn’t find any reliable contact address or direct support line. This is completely unacceptable for a financial platform.

I demand an urgent refund! Either cancel the transaction and issue a full refund or correct the mistake and return the excess amount. If this is not resolved promptly, I will pursue legal action. Others, beware—this platform may overcharge you without notice!

Mustafa
Mustafa
February 07, 1:41 pm

They need to urgently establish a representation; service is provided but via email. It makes one doubtful. My problem was solved, and I re-subscribed to the Pro membership. I am satisfied now.

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