I have money loaded on my Ininal card, but I can’t use it at all. I can’t make purchases, I can’t withdraw my funds, and no transactions are going through. It’s like my money is frozen. This isn’t a small inconvenience—it’s a serious issue, and I need access to my funds urgently.
I’ve contacted customer service multiple times, but they keep giving me the same generic response without actually solving anything. I’m not getting any clear explanation about what the problem is, and there have been no updates or notifications to inform me of the situation.
Even a few months ago, I had already started experiencing issues withdrawing money from ATMs, but now the card is completely unusable.
Ininal, I demand a proper explanation and immediate resolution. Why is my money inaccessible? Why can’t I shop or withdraw cash? This is not how a financial service should operate. Get back to me with detailed information and fix the issue now.
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