Unable to Purchase Elden Ring on Steam with Ininal Card Despite Sufficient Balance
I'm facing an issue trying to purchase the Elden Ring game on Steam, which is currently priced at $53 (₺1,700). Despite having ₺1,750 in my Ininal card, I encounter the following error when attempting to buy:
"Your payment could not be completed. Your credit card information was rejected by your credit card company."
Note: Your credit card company may place a "hold" on your account balance in some cases but will not collect this amount. After correcting any possible errors in the information shown below, please try purchasing again.
I deposited cash from Migros onto the card, and the Ininal app shows a balance of ₺1,750.
Dear Valued User, First of all, thank you for taking the time to share your opinions with us. In order to turn your notification into satisfaction, we will conduct the necessary investigations on the matter and, as the Complaint Management Team, provide you with detailed information as soon as possible. Best regards, ininal Support Team.
Dear Valued Customer, We have tried to contact you a few times but were unable to reach you. If you could share a contact detail with us where we can reach you, we will get back to you. You can convey all your complaints, suggestions, and requests regarding our products and services to our Call Center. Best regards, ininal Support Team.
Dear User, We tried to reach you through your registered contact information but were unable to do so. An update has been sent to your email address registered with Şikayetvar. You can convey all your complaints, suggestions, and requests regarding our products and services to our Call Center. Best regards, ininal Support Team.
