Hello, I have an issue. I keep getting the "user not active" error on Ininal. I use my card every month and regularly top it up. Now, I can't access my account. I already emailed [email protected] about the problem, but after 24 hours, I still haven't received a message or any confirmation that they’ve seen my complaint. Can you help me with this issue, please?
For several days now, I haven’t been able to access my Ininal account. Today, I tried logging in again to check if the issue was resolved, but I received an error message that says “User not active.” I have no idea why this is happening or what caused my account to be deactivated in the first place....
I bought an Ininal Card, and everything worked fine on the first day. But for the past week, I haven’t been able to use it at all. I have money in the account, yet I can’t make any purchases or complete any transactions. This is incredibly frustrating, especially because I urgently need to use the c...
I have money loaded on my Ininal card, but I can’t use it at all. I can’t make purchases, I can’t withdraw my funds, and no transactions are going through. It’s like my money is frozen. This isn’t a small inconvenience—it’s a serious issue, and I need access to my funds urgently. I’ve contacted cus...
I moved some money to my Ininal account from another account, and now I'm getting a "user not active" error. I'm really frustrated because my problem still hasn't been fixed, and I really need the restriction on my account removed so I can get to my money as soon as possible. Can you please address ...
After entering the wrong PIN for my Ininal card more than three times, my card was blocked. I contacted customer service, and they directed me to the mobile app, but I kept encountering errors that prevented me from proceeding. I reached out to customer service again, explaining the problem, but the...
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