Chronic Issue with Inglesina Trilogy Baby Stroller
We purchased our Inglesina Trilogy Baby Stroller from Gezenbebe.com via Hepsiburada.com. One of the cross profiles at the bottom of our product has broken. Upon researching platforms like Xolvie and various websites, we discovered that this is a chronic issue, as mentioned by many users. Currently, the balance of our baby stroller has been compromised, and it cannot be efficiently used. We demand the urgent resolution of our distress and dissatisfaction.
Dear Mr. Gökhan, First of all, we would like to express our regret for the issue you have experienced and thank you for your feedback. The quality of our products and customer satisfaction are extremely important to us. We will thoroughly evaluate your comments about the Inglesina Trilogy stroller you purchased and take the necessary steps to resolve your issue as soon as possible. To address this situation, we kindly ask you to provide a contact number so that we can communicate with you directly, or if you fill out the technical service form, our authorized service will get in touch with you. Additionally, we would like to establish a communication channel where you can discuss the issues regarding the product with our technical team and follow a path towards resolving these issues. We would like to assist you with a special rate determined for you due to this situation you have experienced. We look forward to finding a solution that will make you say "I'm glad" as soon as possible and to getting in touch with you. Thank you for your understanding. With our respect and love,
Even though I wrote my Hepsiburada order number to the supplier named Gezenbebe, instead of finding a solution, they told me to request my invoice from the main brand I shopped from, Hepsiburada. Anyway, to cut a long story short, we sent our invoice in response to the email sent to my personal email by Ms. Aslı D. from Medizane Teknik (gezenbebe.com), saying that the invoice was missing. We are expecting an urgent response. Note: I kindly request that you resolve our grievance without directing us to the Hepsiburada site and complicating matters, even though you procure and issue the invoice yourself. Additionally, there are also discolorations on the upper canopy fabric of the baby stroller. I want a solution for this situation as well!
Dear Customer Mr. Gökhan, Since our authorized service is the only independent authorized service in Turkey for the Eser stroller, they do not have the authority or systems for invoice viewing. This request was made because it was written as Hepsiburada on the filled form. We have seen that you have submitted the necessary documents, and they will respond to you promptly via email. We wish you healthy days.
I would first like to express my gratitude to Mr. Törehan from the company for his attention, concern, and prompt solutions. I am glad I chose the Inglesina brand. They stand behind their products and ensure maximum customer satisfaction. 👏🏻
