Meltem

"The product's warranty certificate has been sent to you, and I have been informed about the repair costs. However, the issue I am experiencing with the product is not due to my own actions. If you provide a warranty for carrying up to 20 kilograms for your product, then a breakage in such a metal part when my daughter weighs 15 kilograms is entirely a chronic problem of your product. If this is a chronic problem, the warranty period should be offered to the customer as a lifetime warranty. I request that you resolve this issue, which is due to your product and has caused inconvenience to many of your customers, as I chose this product by paying the highest price at the time."