5
Okan is very satisfied with the result
Resolved

ING Must Refund Interest Charged Due to Misleading Information

profile
Okan
June 04, 2023 2:43 pm
47
Okan's Thank You Message
“I would like to thank our customer representatives who called and informed me, especially Ms. Merve. Best regards.”

They took the payment of the device I bought from Teknosa from ING Bank by taking a loan from ING Bank, promising to pay 2000 TL per month and promising not to pay the interest, saying that I delayed the payment for May and took it from me with the interest of that month. Due to the promise of the Ingbank customer representative that you can spend before the payment date, my payment was delayed and that month's installment was taken from me with interest. I have been victimized for this month due to misinformation. My request from you is that I would like the fee deducted from me due to misinformation to be refunded, I would like to submit the necessary information to your information.

June 05, 2023 9:40 am (18 hours after complaint)

Hello Okan A., We would like to inform you that we have received and reviewed your message. We will get back to you as soon as possible regarding the matter. You can submit your complaints, suggestions, and requests related to our bank's products and services. Thank you.

June 06, 2023 3:15 pm

Our relevant teams have contacted you regarding your notification number 2476329. We wish you a good day.

Okan
Okan
June 10, 2023 10:20 am

I would like to thank our customer representatives who called and informed me, especially Ms. Merve. Best regards.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Sadi is completely dissatisfied with the result

Overcharging on ING Bank-Teknosa Collaborative Deals

profile
Sadi
November 01, 2023 5:45 pm
62

ING Bank Ignoring Customer Agreements

profile
Gülümser
February 26, 2024 11:49 am
63
ING Bank Ignoring Customer Agreements

Vodafone Overcharged: Double Billing for Monthly Phone Installments

profile
Mehmet
November 07, 2023 10:08 pm
33
1
Akd is completely dissatisfied with the result

Turkcell Opened a Loan and Device in My Name Without My Consent

profile
August 21, 2025 11:12 am
30
Report a Similar Issue