I secured a loan from ING Bank, affiliated with Dent Grup Aydın, on December 14, 2023, with a fixed interest-free spending limit of ₺2000. Despite making regular payments, I received a message this month stating that my debt had exceeded the limit. Upon contacting the bank, I was informed that the spending amounts had changed, which could be the reason for the discrepancy. However, there has been no recent change, and since I took out the loan last year with the understanding that I would continue to spend ₺2000, I adhered to that limit. This inconsistency is baffling; it seems there is a lack of communication within the bank. When I took out this loan, I was assured that I would not be affected by any future circumstances, and regular payments would suffice. Is this the bank's idea of honoring its commitment? I obtained this loan with the promise of ₺2000 spending, and yet I am being unfairly treated by the bank. I urgently demand a resolution to this issue. If a solution is not provided, I will escalate the matter to the relevant authorities, including CİMER and the Banking Association, within the framework of my legal rights. I demand that my grievances be addressed promptly.
I'm an ING Bank member with account number 1*1-7794***. On March 31, 2023, I used an automated payment instruction to send my paycheck and three invoi...
ING Assistant has been breaking the law by taking membership fees from people every year. They took 558 TL from my credit card, which has a limit of 1800 TL, and put it on my account as debt. They said it was for the annual fee. Even though I asked for a fee-free card several times, they did not giv...
On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had received no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to vi...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
Unfortunately, ING Bank, in collaboration with Teknosa, misleads people by charging excessive interest. During product sales, they promised that if I spent 2,000 TL in a given month, the installment amount would be reduced without interest. They did, however, charge me 1,500 TL in interest on my acc...
Comments