Akbank unfairly applies late payment interest. My statement from last month was shown as incomplete by the application. I paid the full amount of my statement shown, but in this month's statement, I saw that there was a debt of 5 thousand from last month and the related delay interest was applied. Since the delay was caused by Akbank's system, not me, I requested a complaint to delete this delay interest, but they did not accept it. They continued to victimize me. I demand that the situation be resolved by the authorities as soon as possible. By the way, customer service representatives act very indifferently, I have a separate complaint against them as well.
My Akbank Axess credit card statement for August 2025 showed a balance of ₺96,959.72, with the due date set as 01.09.2025. I paid the full amount on 02.09.2025, just one day after the due date, yet a very high late interest charge of ₺5,637 was applied for this single day of delay. The details of th...
I pay my Akbank credit card debt every month by making transactions from my account. I deposited the money into the account in April and waited for it to be deducted, but instead of taking the full amount, the bank only took the minimum payment of ₺45338.89 from the account at 06:33 on 08.04.2025. I...
I applied for a loan at Akbank on November 10, 2024. After applying, they kept saying something was missing and asking me to complete various steps. My process was delayed until December 10, 2024. Meanwhile, my loan was not approved, and I didn’t use it. After completing all the necessary steps, I f...
On 02.09.2025, I took out a consumer loan of ₺120,000 via Akbank mobile banking and selected the 7th of each month as my payment date. However, due to a difference of only five days, I was charged an additional interest of ₺1,034.80, with no prior information provided during the loan application or ...
I had an issue with Akbank's credit card installment plan. The initial amount I wanted to split into installments was ₺22,500, and with three installments, the total payment was around ₺24,500. However, when I confirmed the transaction, an additional charge of over ₺2,000 was directly deducted from ...
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