Unfortunately, ING Bank, in collaboration with Teknosa, misleads people by charging excessive interest. During product sales, they promised that if I spent 2,000 TL in a given month, the installment amount would be reduced without interest. They did, however, charge me 1,500 TL in interest on my account twice. I initially complained to customer service, and they refunded my money. However, the second amount was not refunded, with the explanation that the expenses incurred this month would be deducted from the next month's installment. As I recently discovered, neither the bank nor the Teknosa product advisors were aware of this. I strongly condemn ING Bank for its unfair and deceptive practices. It is most emphatically not a bank with which to do business. This situation will be shared on my social media accounts.
Hello Sadi H., We would like to inform you that we have received and reviewed your message sent to us. We will get back to you as soon as possible regarding the matter. You can submit your complaints, suggestions, and requests related to our bank's products and services. Thank you.
Necessary actions have been taken for the remaining balance in your notification number 2521285. You can access the campaign details with the spending condition and receive your November refunds for the spending you made in October. If you wish, you can get detailed information by contacting Telephone Banking. We wish you a good day.
Hello, I checked my account but there is no refund. If I do not receive a definite positive response from you, I will first apply to the Consumer Arbitration Committee. As you can appreciate, no written or verbal information has been provided to me regarding the campaign details.
Your notification number 2521285 covers the action taken for your previous request. If you wish, you can obtain detailed information about your requests by contacting Telephone Banking. We wish you a good day.
I spoke with the customer representative, and they said that the mentioned payment from the previous month is visible, but no other payment is visible. They opened a request again. My complaint is about the unjust profit obtained as a result of misinformation; however, since we are directed to and communicating with an artificial intelligence, we cannot explain our issue. If this continues, I want to inform you that I will apply to the Consumer Arbitration Committee without wasting any time. My complaint is ongoing...
