I bought a brand new Infinix Note 30 phone, but it was defective because the screen wouldn't turn on, rendering it useless. Your service center replaced the motherboard and claimed that the device invoice was generated the following day. We returned the device, requesting that your managers intervene and facilitate a replacement with the manufacturer, but your employees chose to go about their business as usual and returned the phone in the same faulty condition. After repair, we received a brand new phone, and it is our consumer right that if any issues arise within 14 days, a product replacement is warranted. We will defer to a higher authority if this is your work ethic and business practice. May the consequences of such poor service and ethics befall you.
I purchased a Xiaomi Mi 12 Lite device from an authorized dealer for my wife. When I got it, I asked for help with the setup. However, when we attempted to unbox the device, it refused to open. We plugged it in to charge, but there was no response on the screen. We thought the new device needed some...
I purchased an Oppo A60 smartphone in April 2025, expecting quality and reliability from a brand I trusted. Unfortunately, the device started having issues almost immediately. Before even completing 30 days of use, the internal speaker malfunctioned, making calls and media playback nearly impossible...
On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan. About two months after purchasing the pho...
I bought a brand-new Oppo A16 60 in February, expecting a reliable device. Just 10 days later, the phone started freezing and vibrating uncontrollably. I returned it to the store I bought it from, and they told me to send it to the service center. The phone was returned within a week with a note cla...
Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no rep...
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