Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no repair, no update, and no proper communication.
Despite multiple calls to both Honor customer service and the repair center, all I get is, “We’ll call you back,” but no one ever does. The only update I see in the system is “waiting for parts from the manufacturer”, which hasn’t changed since day one. At this point, even the legal deadline for repair time has been exceeded, and yet I’m still left waiting.
It’s unacceptable that I paid in advance for a repair and still don’t have a functioning phone. If Honor can’t supply parts in a reasonable time, they shouldn’t take payment or hold devices indefinitely.
Honor, I demand immediate action: complete the screen replacement now, or refund my payment and return my device. Treat your customers with the respect they deserve. This delay and lack of communication are simply outrageous.
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