On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan.
About two months after purchasing the phone, it began experiencing freezing and lagging issues. The device freezes even while typing messages, and this happens almost every time I use it. I sent the phone to the authorized service center, but it was returned with a note stating that no issue was found. However, the problem persists, and I am highly dissatisfied with the product’s performance.
I request that my issue be resolved immediately and that I receive a full refund for the device. I paid ₺24,000 in a single credit card transaction, and I expect my grievance to be addressed as soon as possible.
I purchased a Redmi Note 14 Pro from the Turkcell Vadi Istanbul store for approximately $472 USD. Ten days after buying the device, the keyboard began freezing and some letters stopped responding. I took the phone back to the Turkcell store, and they sent it to the KVK service center. KVK returned t...
Since the day I purchased my Redmi Note 14 Pro, I’ve been constantly experiencing Wi-Fi disconnection issues. The problem isn’t limited to a specific network—it happens everywhere and on all Wi-Fi connections. I’ve already updated the device’s software, and when that didn’t resolve the issue, I sen...
I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon...
I’m using a Redmi Note 14 and have been dealing with serious touchscreen problems since I bought it. I reported the issue twice, but nothing was done. After waiting two full months, support finally got back to me asking for a screenshot — seriously? What kind of proof can I send after all this time?...
I purchased a Redmi Note 12 Pro that came with a valid warranty and have now sent it to the service center for the second time, seeking a replacement because of persistent problems. Even though I explicitly requested a device replacement, they just conducted a test and sent the phone back after hold...
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