I bought a product from Antalya IKEA Store 15 days ago. I ordered it to be brought to my house in Isparta by cargo. Products arrived 10 days ago last week. Everything was fine until I started installing the product last weekend. When I opened the cargo and saw that the product was damaged although there was no damage in the box, I called IKEA customer service and explained the situation. With understanding, I sent the product images. I was called within 3-5 hours. Ms. H***** called and I explained the situation to her, and I sent the product images to them. In our conversation, I think there was a problem in communication, and there was a perception that I was out of the city. After waiting 3 days, I learned this in the call I made. I said that there was no such thing, I was waiting for them to call. When I was not called for 2 days, I called again on 02/08/2023 and called on 03/08/2023 and finally at 16:50 on 04/08/2023. On my last call I said I would call every half hour until called. After making my 17:30 call, I thought it would be appropriate to voice my complaint here as well. It bothered me quite a bit that a 2.40 lb wardrobe box stood in the middle of the house for 15 days. they can't expect me to be civil or patient any longer!!!
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
On August 3, 2023, I went to the IKEA store in Ankara and bought two wardrobe doors and a glass shelf. The whole time I was shopping at this IKEA store, I had a lot of problems. Even though I paid extra for delivery, the store did not help me with my shopping and caused problems with the delivery of...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
I placed an order for a five-door wardrobe and made the payment on January 16, 2025. The products arrived on January 21, 2025, but one two-door wardrobe frame was damaged, and one wardrobe door had a defect. We requested a replacement, and the defective items were taken back. The replacement product...
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