I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing that the bed was packaged without undergoing proper quality control, as the crooked parts and obvious cracks should have been identified at the factory. Now, as a penalty for not choosing IKEA's delivery service, I'm expected to rectify their mistake using my own time and fuel. Although I've made several purchases from IKEA recently, this experience has left a sour taste in my mouth, and I don't think I'll be shopping there again. I will also be sending an email to IKEA headquarters to address this matter. Please see the attached photos for reference.
I bought a bunk bed set for my children from IKEA. There was a bent part in one of the sets I bought. We only saw the damage to this part after the installation was completed. We reported the situation to the Adana IKEA store. The expert was directed. The expert who came stated that since the instal...
We bought IKEA Billy/Oxberg bookcase with glass doors, we bought it ourselves from the Bodrum order point and we did not want transportation, when we brought it home, when the assembly team opened it to install it, they noticed that there was a defect in the product and said that it was not due to i...
I purchased a footstool extension from IKEA, but two of its legs are not touching the ground. While IKEA acknowledges it's a factory defect, they insist that I bring the product back myself for a refund. I'll have to travel 250 km round trip, spending both money and time due to their mistake, causin...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
Previously, I planned to buy three Hasvik cabinets and a sliding wardrobe from your IKEA store, as well as an additional cabinet covered by the IKEA guarantee. Because the skeleton cabinets were not in stock, the staff recommended ordering them online through IKEA's website. Everything appeared to b...
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