On August 3, 2023, I went to the IKEA store in Ankara and bought two wardrobe doors and a glass shelf. The whole time I was shopping at this IKEA store, I had a lot of problems. Even though I paid extra for delivery, the store did not help me with my shopping and caused problems with the delivery of the things I bought. I also made it clear that I might need replacements if the items, which I planned to install in two months, arrived broken. But when I tried to put the products together today, I found that they were severely damaged and seemed to have been used before. I called IKEA's customer service right away, but what they told me really upset me. They told me that there were no refunds or exchanges that could be made. It looks like they sent me broken and used items on purpose because of the problems I had with the store. My product order number is 127316611, and I want to get these things again.
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
We were delayed at IKEA with the excuse of documenting and so on, because the doors I ordered on May 29th arrived broken. After filing a report, we were delayed for another 15 days with the promise of a new part arriving. After 20 days, they are now telling us that the part will arrive in 45 days, k...
I placed an order for a five-door wardrobe and made the payment on January 16, 2025. The products arrived on January 21, 2025, but one two-door wardrobe frame was damaged, and one wardrobe door had a defect. We requested a replacement, and the defective items were taken back. The replacement product...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
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